Shipping & Returns Policies

 

At We Buy Knife Collections, we want you to be completely satisfied with your purchase. If you are not satisfied, most items may be returned within five (5) calendar days of delivery for a refund, subject to the conditions below.

 

Return Eligibility

 

To qualify for a return:

• The return must be authorized by We Buy Knife Collections before being shipped back.
• The item must be returned within 5 calendar days of the confirmed delivery date.
• The item must be in the same condition in which it was received.
• The item must not have been used, carried, sharpened, modified, disassembled, or damaged after delivery.
• All original packaging, Certificates of Authenticity (COAs), paperwork, accessories, stickers, pouches, cases, and any other included items must accompany the return.

Refunds

 

Approved returns are subject to:

• A 5% return processing fee
• Actual outbound shipping costs (when applicable)
• Return shipping costs, unless the return is the result of our error

If the return is due to our error, such as receiving the incorrect item or an item materially different from its description, We Buy Knife Collections will provide a prepaid return shipping label and issue a full refund.

 

Handmade & Custom Knife Characteristics

 

Many of the knives we sell are custom, handmade, or mid-tech pieces produced in small quantities. These knives are individually handcrafted and often hand-fit by their makers. As a result, slight variations are normal and are considered characteristics of the maker’s work rather than manufacturing defects.

 

We Buy Knife Collections cannot accept returns based solely on subjective preferences or normal handmade characteristics, including but not limited to:

 

• A rough or stiff opening action
• A lock that feels sticky or tight
• Personal preference regarding detent strength
• Minor cosmetic or functional characteristics that originated with the maker
• Other normal variations inherent to handmade knives

Questions regarding maker-specific fit, finish, tuning, or warranty work should be directed to the original knifemaker or manufacturer whenever applicable.

 

That said, we take a common-sense approach to customer service and always strive to resolve concerns fairly. Customer satisfaction remains one of our highest priorities. Our mission is to ensure you’re happy with your new collector piece. That’s one of the reasons that collectors trust us.

 

Return Shipping

 

Customers are responsible for securely packaging and fully insuring returned merchandise until it has been received by We Buy Knife Collections. We are not responsible for items lost or damaged during return transit.

 

Refund Processing

 

Once your return has been received and inspected, approved refunds are typically processed within 3–5 business days. Depending on your financial institution, it may take an additional 5–10 business days for the refund to appear on your account. Although most refunds are completed much sooner, please allow up to three weeks from the date you ship your return for the entire process to be completed.

 

How to Start a Return

 

Please contact us with:

• Your order number
• The item you wish to return
• The reason for the return

We will respond promptly with return authorization and instructions.

Shipping Policy

We currently offer free standard shipping on most eligible orders in the Continental United States as one of the benefits of shopping with We Buy Knife Collections.

 

Order Processing

 

• Orders generally ship within one business day after payment has been received.
• Our daily shipping cutoff is 3:00 PM Eastern Time.
• Orders placed after 3:00 PM ET will typically ship the following business day.

Occasionally, high-value purchases may require additional verification before shipment. These security measures help protect both our customers and We Buy Knife Collections from fraudulent transactions.

 

For the protection of both our customers and We Buy Knife Collections, all knives are thoroughly photographed and documented prior to shipment, including their condition and included accessories.

 

If you require expedited shipping or another shipping method, please contact us before placing your order whenever possible.

 

Shipping Destinations

 

At this time, we offer free standard shipping to eligible orders shipped within the continental United States. Alaska, Hawaii, and U.S. territories are quoted individually — contact us before ordering.

 

For fraud prevention, first-time customers may be required to ship to their verified billing address.

If you need your order shipped to a different address, please contact us before placing your order so we can review available options.

 

Delivery Times

 

Most orders arrive within 3–5 business days after shipment. Depending on the destination, some deliveries may require up to 7 business days.

 

Shipping Carriers

 

We reserve the right to select the shipping carrier that best serves each order. Most shipments are sent via UPS, while certain orders—including lower-value purchases and select merchandise—may ship via USPS Ground Advantage or another comparable carrier.

 

Signature Confirmation

 

Most shipments are sent without signature confirmation to help ensure a smooth and convenient delivery experience.

 

If you would prefer signature confirmation upon delivery, please indicate your request in the Order Notes section during checkout. We will gladly add this service to your shipment whenever possible.

 

Please note that requiring a signature may delay delivery if no one is available to accept the package. Customers who choose to have their order delivered without signature confirmation acknowledge the additional risk associated with unattended delivery after the carrier has confirmed the package as delivered.

 

Customers may request signature confirmation on any eligible shipment by leaving a note during checkout or contacting us before their order ships.

 

Free Shipping

 

Free standard shipping applies to eligible orders shipped within the continental United States. Alaska, Hawaii, and U.S. territories are quoted individually — contact us before ordering.

 

Certain oversized items, special orders, Alaska, Hawaii, U.S. territories, or other exceptions may not qualify for free shipping.

 

Lost or Stolen Packages

 

We Buy Knife Collections is not responsible for packages that are lost or stolen after the shipping carrier has confirmed delivery to the address provided with the order.

Order Cancellations

Orders canceled before shipment may be subject to a 5% cancellation fee if payment processing fees have already been incurred or if the transaction has entered the credit card settlement process.

 

If you need to cancel an order, please contact us as quickly as possible. While we will always do our best to accommodate cancellation requests, we cannot guarantee that an order can be stopped once order processing has begun.

 

We are a small family business and are grateful for each person who entrusts us with an order. If there are any issues with an order you can contact us via email at cs@webuyknifecollections.com – Stay on the hunt, your next grail piece awaits you!